{"id":253,"date":"2024-07-15T11:12:04","date_gmt":"2024-07-15T09:12:04","guid":{"rendered":"https:\/\/icar.cnrs.fr\/interfac-tsa\/?page_id=253"},"modified":"2024-12-03T16:38:01","modified_gmt":"2024-12-03T15:38:01","slug":"faire-une-reclamation","status":"publish","type":"page","link":"https:\/\/icar.cnrs.fr\/interfac-tsa\/faire-une-reclamation\/","title":{"rendered":"Faire une r\u00e9clamation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"253\" class=\"elementor elementor-253\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98b85a2 e-flex e-con-boxed e-con e-parent\" data-id=\"98b85a2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b375cb2 elementor-widget__width-initial e-transform elementor-widget elementor-widget-text-editor\" data-id=\"b375cb2\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: justify;\">Le sch\u00e9ma ci-dessous vous permet de visualiser les aspects importants de l&rsquo;interaction \u00e0 prendre en compte lorsque l&rsquo;on appelle quelqu&rsquo;un pour <b>faire une r\u00e9clamation au t\u00e9l\u00e9phone. <\/b>Il s\u2019agit d\u2019une vue d\u2019ensemble, <b><strong>ce graphique n\u2019est pas cliquable<\/strong>, <\/b>vous pourrez acc\u00e9der aux donn\u00e9es et aux explications dans la pr\u00e9sentation d\u00e9taill\u00e9e qui le suit.<b><br \/><\/b><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9210fe9 e-flex e-con-boxed e-con e-parent\" data-id=\"9210fe9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba84f4 e-transform elementor-widget elementor-widget-image\" data-id=\"aba84f4\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scaleX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/09\/reclamation-2.jpg\" class=\"attachment-full size-full wp-image-606\" alt=\"\" srcset=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/09\/reclamation-2.jpg 1280w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/09\/reclamation-2-300x169.jpg 300w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/09\/reclamation-2-1024x576.jpg 1024w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/09\/reclamation-2-768x432.jpg 768w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/09\/reclamation-2-500x281.jpg 500w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce8a9f6 e-flex e-con-boxed e-con e-parent\" data-id=\"ce8a9f6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49d060f e-flex e-con-boxed e-con e-parent\" data-id=\"49d060f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7bb435 elementor-widget elementor-widget-text-editor\" data-id=\"b7bb435\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La pr\u00e9sentation qui vous est propos\u00e9e pour continuer contient des exemples audio et vid\u00e9o qui vous permettront d&rsquo;analyser <strong>les \u00e9tapes cl\u00e9s<\/strong> et <strong>certaines sp\u00e9cifit\u00e9s<\/strong> de ce genre d&rsquo;interaction. Pour naviguer entre les diff\u00e9rentes diapositives, vous pouvez utiliser la barre de navigation et les fl\u00e8ches. Vous pouvez aussi afficher les diapositives en mode plein \u00e9cran en cliquant sur l\u2019ic\u00f4ne des deux fl\u00e8ches oppos\u00e9es en bas \u00e0 droite.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c521efe elementor-widget elementor-widget-image\" data-id=\"c521efe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"584\" height=\"81\" src=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507.png\" class=\"attachment-large size-large wp-image-338\" alt=\"\" srcset=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507.png 817w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507-300x41.png 300w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507-768x106.png 768w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507-500x69.png 500w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3be0ce7 elementor-widget elementor-widget-text-editor\" data-id=\"3be0ce7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>En dessous de la pr\u00e9sentation, vous retrouverez <strong>une fiche t\u00e9l\u00e9chargeable en PDF<\/strong> qui contient :<\/p><ul><li>Un r\u00e9sum\u00e9 des \u00e9tapes cl\u00e9s de l&rsquo;interaction ;<\/li><li>Des \u00e9l\u00e9ments d&rsquo;analyse centr\u00e9s autour des formulations langagi\u00e8res utiles (exemple: proc\u00e9d\u00e9s qui permettent de nuancer ses propos pour faire une r\u00e9clamation).<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8813dd elementor-widget elementor-widget-shortcode\" data-id=\"c8813dd\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-10\" class=\"h5p-iframe\" data-content-id=\"10\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"Au_t\u00e9l\u00e9phone_r\u00e9clamations\"><\/iframe><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0483a8 e-flex e-con-boxed e-con e-parent\" data-id=\"b0483a8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e56fa9e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e56fa9e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider 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.elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da9ecdb e-flex e-con-boxed e-con e-parent\" data-id=\"da9ecdb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9a9847f e-con-full e-flex e-con e-child\" data-id=\"9a9847f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-678ccc4 elementor-widget elementor-widget-image\" data-id=\"678ccc4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/Rv_telephone_reclamation.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-208\" alt=\"\" srcset=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1-150x150.png 150w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1-300x300.png 300w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7bc70b e-con-full e-flex e-con e-child\" data-id=\"a7bc70b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f6e439 elementor-widget elementor-widget-text-editor\" data-id=\"0f6e439\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La fiche <a href=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/Rv_telephone_reclamation.pdf\">\u00ab\u00a0<em>Faire une r\u00e9clamation au t\u00e9l\u00e9phone\u00a0\u00bb<\/em><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Le sch\u00e9ma ci-dessous vous permet de visualiser les aspects importants de l&rsquo;interaction \u00e0 prendre en compte lorsque l&rsquo;on appelle quelqu&rsquo;un pour faire une r\u00e9clamation au t\u00e9l\u00e9phone. Il s\u2019agit d\u2019une vue d\u2019ensemble, ce graphique n\u2019est pas cliquable, vous pourrez acc\u00e9der aux &hellip; <a href=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/faire-une-reclamation\/\">Continuer la lecture <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":846,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-253","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages\/253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/comments?post=253"}],"version-history":[{"count":40,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages\/253\/revisions"}],"predecessor-version":[{"id":895,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages\/253\/revisions\/895"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/media\/846"}],"wp:attachment":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/media?parent=253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}