{"id":624,"date":"2024-10-01T13:20:38","date_gmt":"2024-10-01T11:20:38","guid":{"rendered":"https:\/\/icar.cnrs.fr\/interfac-tsa\/?page_id=624"},"modified":"2025-01-29T11:01:33","modified_gmt":"2025-01-29T10:01:33","slug":"demander-des-renseignements","status":"publish","type":"page","link":"https:\/\/icar.cnrs.fr\/interfac-tsa\/demander-des-renseignements\/","title":{"rendered":"Demander des renseignements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"624\" class=\"elementor elementor-624\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44249d4 e-flex e-con-boxed e-con e-parent\" data-id=\"44249d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8280f13 elementor-widget elementor-widget-spacer\" data-id=\"8280f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-029c887 e-flex e-con-boxed e-con e-parent\" data-id=\"029c887\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a428822 elementor-widget elementor-widget-text-editor\" data-id=\"a428822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le sch\u00e9ma ci-dessous vous permet de visualiser les aspects importants de l&rsquo;interaction \u00e0 prendre en compte lorsque l&rsquo;on appelle <b>demande des renseignements dans un commerce<\/b>. Il s&rsquo;agit d&rsquo;une vue d&rsquo;ensemble, <strong>ce graphique n&rsquo;est pas cliquable<\/strong>, vous pourrez acc\u00e9der aux donn\u00e9es et aux explications dans la pr\u00e9sentation d\u00e9taill\u00e9e qui le suit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6dddc9 e-flex e-con-boxed e-con e-parent\" data-id=\"a6dddc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e2fd80 e-transform elementor-widget elementor-widget-image\" data-id=\"0e2fd80\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scaleX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scaleY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/renseignements-2.jpg\" class=\"attachment-full size-full wp-image-719\" alt=\"\" srcset=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/renseignements-2.jpg 1280w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/renseignements-2-300x169.jpg 300w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/renseignements-2-1024x576.jpg 1024w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/renseignements-2-768x432.jpg 768w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/renseignements-2-500x281.jpg 500w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d3ec92 e-flex e-con-boxed e-con e-parent\" data-id=\"2d3ec92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6b8347 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a6b8347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99af372 e-flex e-con-boxed e-con e-child\" data-id=\"99af372\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344575c elementor-widget elementor-widget-text-editor\" data-id=\"344575c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La pr\u00e9sentation qui vous est propos\u00e9e pour continuer contient des exemples vid\u00e9o qui vous permettront d&rsquo;analyser <strong>les \u00e9tapes cl\u00e9s<\/strong> et <strong>certaines sp\u00e9cificit\u00e9s<\/strong> d&rsquo;une prise de renseignements dans un commerce. Pour naviguer entre les diff\u00e9rentes diapositives, vous pouvez utiliser la barre de navigation et les fl\u00e8ches. Vous pouvez aussi afficher les diapositives en mode plein \u00e9cran en cliquant sur l&rsquo;ic\u00f4ne des deux fl\u00e8ches oppos\u00e9es en bas \u00e0 droite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5cb4fe elementor-widget elementor-widget-image\" data-id=\"c5cb4fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"584\" height=\"81\" src=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507.png\" class=\"attachment-large size-large wp-image-338\" alt=\"\" srcset=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507.png 817w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507-300x41.png 300w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507-768x106.png 768w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-235507-500x69.png 500w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e205872 e-flex e-con-boxed e-con e-parent\" data-id=\"e205872\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31e02a3 e-flex e-con-boxed e-con e-child\" data-id=\"31e02a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b0223 elementor-widget elementor-widget-text-editor\" data-id=\"e0b0223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En dessous de la pr\u00e9sentation, vous retrouverez <strong>une fiche t\u00e9l\u00e9chargeable en PDF<\/strong> qui contient :<\/p><ul><li>Un r\u00e9sum\u00e9 des \u00e9tapes cl\u00e9s de l&rsquo;interaction ;<\/li><li>Des \u00e9l\u00e9ments d&rsquo;analyse centr\u00e9s autour des formulations langagi\u00e8res utiles (exemple: la justification en cas de d\u00e9part sans achat).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e207f5 e-flex e-con-boxed e-con e-parent\" data-id=\"6e207f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40c1007 elementor-widget elementor-widget-shortcode\" data-id=\"40c1007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-31\" class=\"h5p-iframe\" data-content-id=\"31\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"Demander des renseignements\"><\/iframe><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f87793 e-flex e-con-boxed e-con e-parent\" data-id=\"5f87793\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1cfba81 e-flex e-con-boxed e-con e-child\" data-id=\"1cfba81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-083214b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"083214b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cf34a1 e-flex e-con-boxed e-con e-parent\" data-id=\"1cf34a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba7e1f6 e-flex e-con-boxed e-con e-child\" data-id=\"ba7e1f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eb92f68 e-con-full e-flex e-con e-child\" data-id=\"eb92f68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e18389 elementor-widget elementor-widget-image\" data-id=\"1e18389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/10\/Rv_telephone_rendez-vous.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-208\" alt=\"\" srcset=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1-150x150.png 150w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1-300x300.png 300w, https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2024\/07\/ampoule-1.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b35dd3 e-con-full e-flex e-con e-child\" data-id=\"6b35dd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9ca3f7 elementor-widget elementor-widget-text-editor\" data-id=\"c9ca3f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La fiche\u00a0<a href=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-content\/uploads\/2025\/01\/demande_renseignements.pdf\">\u00ab\u00a0<em>Demander des renseignements dans un commerce\u00a0\u00bb<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1445346 e-flex e-con-boxed e-con e-parent\" data-id=\"1445346\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2536c0 elementor-widget elementor-widget-spacer\" data-id=\"f2536c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Le sch\u00e9ma ci-dessous vous permet de visualiser les aspects importants de l&rsquo;interaction \u00e0 prendre en compte lorsque l&rsquo;on appelle demande des renseignements dans un commerce. Il s&rsquo;agit d&rsquo;une vue d&rsquo;ensemble, ce graphique n&rsquo;est pas cliquable, vous pourrez acc\u00e9der aux donn\u00e9es &hellip; <a href=\"https:\/\/icar.cnrs.fr\/interfac-tsa\/demander-des-renseignements\/\">Continuer la lecture <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":846,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-624","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages\/624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/comments?post=624"}],"version-history":[{"count":29,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages\/624\/revisions"}],"predecessor-version":[{"id":1114,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/pages\/624\/revisions\/1114"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/media\/846"}],"wp:attachment":[{"href":"https:\/\/icar.cnrs.fr\/interfac-tsa\/wp-json\/wp\/v2\/media?parent=624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}